Customer Experience 101 By Jaakko Männistö – CX Academy

Description

Customer Experience 101 By Jaakko Männistö – CX Academy – Instant Download!

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What is CX Academy?

CX Academy is an industry-leading online course that teaches you everything you need take your first steps in becoming a CX superstar.

CX Academy is an 8-lesson online video program. Total program running time is roughly 2.5 hours.

Course Curriculum

Customer Experience 101
Course overview and rules
Introduction & Learning goals
Lesson 1 – Why Is CX So Important?
Lesson 2 – How To Create The Happiest Customers In The World
Lesson 3 – How To Create And Manage An Effective CX Program
Creating your Feedbackly account
LAB 1 – Creating your first survey
Lesson 4 – What is a Customer Journey?
LAB 2 – Mapping your Customer Journey
Lesson 5 – How to Measure CX Success
Lesson 5 extra – EVI® the next big thing since the NPS
LAB 3 – Analyzing your CX Data
LAB 4 – Closing the loop
Lesson 6 – How to Create an Effective Employee Experience (EX) Program
Lesson 7 – The Return on Investment (ROI) of Customer Experience
Lesson 8 – The Future of Customer Experience
Course extra – The impact of Covid-19 to CX
Course extra – Practical cases

Customer Experience 101 By Jaakko Männistö – CX Academy, what is it included (Content proof: Watch here!)

01-Course overview and rules

02-Introduction & Learning goals

03-Lesson 1 – Why Is CX So Important?

04-Lesson 2 – How To Create The Happiest Customers In The World

05-Lesson 3 – How To Create And Manage An Effective CX Program

06-Creating your Feedbackly account

07-LAB 1 – Creating your first survey

08-Lesson 4 – What is a Customer Journey?

09-LAB 2 – Mapping your Customer Journey

10-Lesson 5 – How to Measure CX Success

11-Lesson 5 extra – EVI® the next big thing since the NPS

12-LAB 3 – Analyzing your CX Data

13-LAB 4 – Closing the loop

14-Lesson 6 – How to Create an Effective Employee Experience (EX) Program

15-Lesson 7 – The Return on Investment (ROI) of Customer Experience

16-Lesson 8 – The Future of Customer Experience

17.1-Extra lecture Covid 19.mov

17.2-Course extra – The impact of Covid-19 to CX

18-Course extra – Practical cases